Please read and agree to the following policies and procedures prior to booking an appointment.
- Booking appointments
- Fee payment
- New patients
- Cancelling appointments
- Telehealth appointments
- Home visits
- Emergencies and urgent care
- Reviews and Testimonials
- Feedback and Complaints
- Staying up to date
A limited number of appointments are available for selection via this website. Please contact me at email@example.com to arrange an appointment at an alternative time that is convenient for you. I can often accommodate appointment slots in the early morning before work, at lunch time, and in the evening after work. A limited number of weekend appointments are also available.
Fees are paid at the time of booking, with full or partial refunds given under certain circumstances as detailed below. If I have booked your appointment for you, you will receive an invoice and it must be paid promptly to maintain your appointment slot.
All fees are privately funded by the client, and no Medicare rebates are available.
You will need to register an account with HealthKit, and through this website you will book appointments and pay fees.
All new patients will have an initial consult lasting 60 minutes. This gives adequate time to gather important information from you in relation to your health status, your goals and priorities, and establishing a management plan. Subsequent appointment frequency and duration will vary depending upon your individual needs. Subsequent appointments will be either 45 minutes or 15 minute appointments depending upon what is most appropriate for your circumstances.
You will receive confirmation of your scheduled appointment via email, and a reminder of your appointment 2 days prior to the scheduled appointment.
Rescheduling or cancelling of your appointment must be done with more than 24 hours notice prior to appointment start time to avoid a cancellation fee (your full payment will be refunded). If you give less than 24 hours notice when cancelling or rescheduling appointments, you will be charged 50% of the fee for that appointment (50% of your payment will be refunded). This applies if you are not present at the arranged time for your appointment, either in person for home visits, or online for a Telehealth appointment.
If I need to reschedule your appointment due to illness or other unforeseen circumstances, I will make contact with you as soon as I am aware of this. I will do my best to accommodate you with a rescheduled appointment to suit you, or will cancel and refund your appointment if a satisfactory alternative cannot be found.
If a convenient time for your telehealth appointment is not available on Healthkit, please contact me directly at firstname.lastname@example.org. I can often accommodate your preferences with appointments in the early morning, lunch time, after work, and into the evening.
Telehealth consultations occur over Skype, and when you book your appointment, you will need to let me know your Skype username in the “comments” section. If you do not already have a Skype account, you can create an account via their website. Prior to your appointment, please use the Testing element of your Skype account to ensure that your audio and video components are functioning, as both of these will be required for a successful appointment. You will need to use headphones and not speakers for the audio element to avoid disruptive echoes.
Telehealth appointments will generally occur promptly at scheduled time, but please leave me your contact number when booking so I can let you know if I am running more than 5 minutes late due to unforeseen circumstances.
If you do not respond to a scheduled call, and have not given prior notice of cancellation, then you will be charged the full fee. I will wait a reasonable time period and make a reasonable attempt to reach you.
Home visits are available in some Hobart areas, in Tasmania, Australia. Each address is assessed individually, but in general I am able to service the central suburbs, such as South Hobart, Sandy Bay, West Hobart, North Hobart, Mount Stuart, and Dynnyrne.
No medicines or cash are carried in the vehicle or by myself to any home visits. Prescriptions are never provided, either upon request or as part of a management plan.
New home visit clients must contact me at email@example.com prior to booking their appointment, and provide a contact phone number. I will then make a time to phone you to ensure that you residence is in a location appropriate for a home visit, and that my services are suited to your circumstances. Clients will need to arrange the initial consult to be during daylight hours.
Existing clients can book appointments before work, during lunch breaks, and after work and the early hours of the evening.
For all visits, the residence must be:
- Easily accessible
- Well lit if the appointment is not during full daylight hours
- Any pets secured
- A private space to conduct the appointment if other people are present in the residence
I reserve the right to refuse entry to any residence or terminate a home visit at any point for any reason in the interests of safety. There is a zero tolerance policy on aggressive and abusive behaviour.
Home visit times are approximate only. I will do my best to arrive at the scheduled appointment time, but there is the potential for delays due to factors such as traffic. Please ensure you have left a contact number when booking your appointment so that I can let you know if I am running more than 5 minutes late.
If I am unable to gain entry to your property and it appears that the client is not present, then I will make a reasonable attempt to make contact (usually via a phone call), but I am under no obligation to wait beyond the agreed appointment time without prior notification from the client that there are extenuating circumstances.
By booking an appointment you give permission for your personal and health-related details to be stored on the HealthKit website. This includes personal and non-personal data, including health records and payment information. Prior to booking an appointment, you must read and consent to the HealthKit terms and conditions, and particularly section 15, which outlines how HealthKit may use information.
I maintain client confidentiality in accordance with the Australian Medical Association guidelines. Confidentiality may be breached only under extenuating circumstances as permitted by law, such as if there is a reasonable belief that a client may cause imminent and serious harm to themselves, an identifiable individual or group of persons.
Emergencies and urgent care
My services are not appropriate for emergencies or urgent care. I am not always available, and when I am on holidays, there is no service to cover me. If you are experiencing an emergency, please phone Australian emergency services on 000. If you require urgent assistance with your mental health, contacts available to you include:
- Lifeline 13 11 14 (Free anonymous 24/7 generalist counselling that does not discriminate)
- Suicide Call Back Service 1300 659 467 (24/7 referral line for people at risk of suicide, people caring for someone who is suicidal, or people bereaved by suicide. The service offers six 50-minute telephone counselling sessions to people over 18 years, and up to two call-backs to professionals)
- Kid’s Helpline 1800 551 800 (free, confidential and anonymous 24-hour online and telephone counselling for young people aged between 5 and 25 years)
- Beyond Blue Support Line 1300 22 4636 (available 24 hours a day 7 days a week; confidential service provided by a trained mental health professional)
- Your GP or psychologist may be able to provide an urgent appointment if you explain your situation.
Reviews and Testimonials
In accordance with AHPRA requirements, please do not leave reviews or testimonials on any websites or social media accounts associated with my business.
Feedback and Complaints
If you have positive feedback, feel free to contact me directly at firstname.lastname@example.org – it will be much appreciated!
If you have complaints or suggestions, please contact me at email@example.com. Providing high quality services is important to me, and I would appreciate the opportunity to discuss your concerns personally and attempt to achieve a mutually satisfactory outcome.
Staying up to date
If you are accessing my Individual Services, or would like to stay up to date with my policies and services, then please subscribe to the following email list. This email list will only be used in relation to these Individual Services, and this is how I will inform my clients of things such as important notices, updated policies, or if I am going on leave.