Please read and agree to the following policies and procedures prior to booking an appointment.
- Booking appointments
- Fee payment
- Cancelling appointments
- Telehealth appointments
- Emergencies and urgent care
- Reviews and Testimonials
- Feedback and Complaints
- Staying up to date
Please contact me at firstname.lastname@example.org to arrange an appointment at a time that is convenient for you. I can often accommodate appointment slots in the early morning before work, in the evening after work, and on weekends.
Once a time is agreed upon, you will confirm your appointment online via HealthKit. You will need to register an account with HealthKit, and through this website you will book appointments and pay fees.
Fees are paid at the time of booking, with full or partial refunds given under certain circumstances as detailed below. If I have booked your appointment for you, you will receive an invoice and it must be paid promptly to maintain your appointment slot.
All fees are privately funded by the client, and no Medicare rebates are available.
You will need to register an account with HealthKit, and through this website you will book appointments and pay fees.
You will receive confirmation of your scheduled appointment via email, and a reminder of your appointment 2 days prior to the scheduled appointment.
Rescheduling or cancelling of your appointment must be done with more than 24 hours notice prior to appointment start time to avoid a cancellation fee (your full payment will be refunded). If you give less than 24 hours notice when cancelling or rescheduling appointments, you will be charged 50% of the fee for that appointment (50% of your payment will be refunded).
If I need to reschedule your appointment due to illness or other unforeseen circumstances, I will make contact with you as soon as I am aware of this. I will do my best to accommodate you with a rescheduled appointment to suit you, or will cancel and refund your appointment if a satisfactory alternative cannot be found.
Telehealth consultations occur over Zoom or Skype. Prior to your appointment, please check that your audio and video are functioning, as both of these will be required for a successful appointment. You will need to use headphones and not speakers for the audio element to avoid disruptive echoes.
Telehealth appointments will generally occur promptly at scheduled time, but please leave me your contact number when booking so I can let you know if I am running more than 5 minutes late due to unforeseen circumstances.
If you do not respond to a scheduled call, and have not given prior notice of cancellation, then you will be charged the full fee. I will wait a reasonable time period and make a reasonable attempt to reach you.
By booking an appointment you give permission for your personal and health-related details to be stored on the HealthKit website. This includes personal and non-personal data, including health records and payment information. Prior to booking an appointment, you must read and consent to the HealthKit terms and conditions, and particularly section 15, which outlines how HealthKit may use information.
I maintain client confidentiality in accordance with the Australian Medical Association guidelines. Confidentiality may be breached only under extenuating circumstances as permitted by law, such as if there is a reasonable belief that a client may cause imminent and serious harm to themselves, an identifiable individual or group of persons.
Emergencies and urgent care
My services are not appropriate for emergencies or urgent care. I am not always available, and when I am on holidays, there is no service to cover me. If you are experiencing an emergency, please phone Australian emergency services on 000. If you require urgent assistance with your mental health, contacts available to you include:
- Lifeline 13 11 14 (Free anonymous 24/7 generalist counselling that does not discriminate)
- Suicide Call Back Service 1300 659 467 (24/7 referral line for people at risk of suicide, people caring for someone who is suicidal, or people bereaved by suicide. The service offers six 50-minute telephone counselling sessions to people over 18 years, and up to two call-backs to professionals)
- Kid’s Helpline 1800 551 800 (free, confidential and anonymous 24-hour online and telephone counselling for young people aged between 5 and 25 years)
- Beyond Blue Support Line 1300 22 4636 (available 24 hours a day 7 days a week; confidential service provided by a trained mental health professional)
- Your GP or psychologist may be able to provide an urgent appointment if you explain your situation.
Reviews and Testimonials
In accordance with AHPRA requirements, please do not leave reviews or testimonials on any websites or social media accounts associated with my business.
Feedback and Complaints
If you have positive feedback, feel free to contact me directly at email@example.com – it will be much appreciated!
If you have complaints or suggestions, please contact me at firstname.lastname@example.org. Providing high quality services is important to me, and I would appreciate the opportunity to discuss your concerns personally and attempt to achieve a mutually satisfactory outcome.
Staying up to date
If you are accessing burnout counselling, or would like to stay up to date with my policies and services, then please subscribe to the following email list. This email list will only be used in relation to burnout counselling, and this is how I will inform my clients of things such as important notices, updated policies, or if I am going on leave.